Capistrano Unified School District
Complaints Website

Welcome to the Complaints Website

School Site Concerns -

In order to better serve the needs of our students and the community at large, this website has been created to streamline the process for getting assistance with a specific concern which cannot be addressed at the school site. 


Please note that per Board Policy and Education Code, concerns at the school site must first be addressed at the school site level with the Principal. Because most concerns are appropriately resolved at the site level and because site level personnel can best guide parents as to whom to contact, the school should be the first point of contact. Below are a few examples:


  • Class placement/schedules (including Early Bird/Late Owl Kindergarten)
  • Grades
  • Discipline issues
  • IEP/Special Education Issues
  • Teacher-related issues
  • Activity/Athletic issues
  • Transportation  issues

If your concern/question falls into any of the above categories, please contact your child’s teacher or administrator. Decisions related to these issues are made at the site level. The complaint will not be addressed at the District level if it has not been addressed by the site principal.

Employee Concerns -

In order to better serve the needs of our employees, concerns about work related issues; must be addressed with a department supervisor, who will attempt to resolve the matter.

There are two reasons an employee may use the following form:

As an employee, you have already made a good faith effort to resolve your concern with your school principal/supervisor or your concern is not school related.

In those cases, please complete the Complaint Form to request help in the resolution of your concern. Once submitted, your information will be forwarded to the appropriate individual who will contact you within one working day (excluding weekends and holidays). Please be aware that information submitted on this website must comply with the district’s civility policy (i.e. no profanity or personal attacks).

Please do not use this form for denied applications for "School of Choice". School of Choice is a concept that CUSD supports and attempts to honor whenever/wherever possible. However, applications for School of Choice are approved based upon space availability only. Thus, there is no appeal process for a "denial" application.